Create a never-ending
love story with your customer

CUSTOMER EXPERIENCE SPECIALIST

11 Languages

Support with 11 languages on 7 channels

24/7 Assistance

Available 24 hours a day and 7 days a week

20 Years experience at your service

A reliable partner with 20 years of industry experience.

Services

INBOUND AND OUTBOUND

Discover all our services ISO 9001: 2008 Certificates Certificati ISO 9001:2015 e 27001:2013

Link to: SERVICES
Link to: BUSINESS ANALYSIS

Business Analysis

CUSTOMER EXPERIENCE MANAGEMENT

We help you create the best value experience in your relationship with your customer.

Cx
Check-Up

CUSTOMER FIRST

Check Your "Customer Experience"

Link to: CX CHECK-UP

Awards & Certification

CERTIFICAZIONE ISO 9001: 2015

Il sistema di qualità di GGF Group è certificato ISO 9001:2015 da System Certification SGS, per il seguente scopo:

  • Servizi di call e contact center inbound e outbound
  • Help desk e Assistenza clienti
  • Servizi di Telemarketing
  • Attività di backoffice
  • Consulenza e Formazione
  • Indagini e Ricerche di mercato
  • Servizi di prenotazione e promozione turistica

CERTIFICAZIONE ISO 27001: 2013

Il sistema di gestione di GGF Group è certificato ISO 27001:2013 da DNV GL Business Assurance Italia S.r.l., per il seguente campo applicativo:

  • Servizi Inbound Multicanale
  • Servizi Outbound Multicanale
  • Assistenza clienti e Help Desk
  • Attività di back-office
  • Servizi di Telemarketing
  • Lead Management e Indagini di mercato
  • Consulenza & Progettazione
  • Customer Relationship Management

NET PROMOTER SCORE®

GGF Group is certified by Satmetrix for the Net Promter Score Index.

CMMC AWARDS 2019

GGF Group ranked 3rd with Eden Viaggi

A 24/7 multichannel customer care service for travelers For Eden Viaggi, we developed a customer experience program linked to the B2C channel that was able to retain and assist the customer throughout the life cycle: from website navigation to order processing and through to the travel experience and assistance from a “concierge” that is always operational and accessible via a number of contact channels.

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