Technology & Infrastructure
Cutting-edge technology and solid infrastructure ensure full efficiency of all processes for gathering, summarizing and analyzing data that are required to support your company’s operation, performance-monitoring, strategic and decision-making phases.
- Multichannel Contact System
- Knowledge Management Base
- Business Intelligence
- Business Continuity
- Web&Social media Monitoring System
- TTS technology
- AVEX technology
- Shared web-based dashboard
- Real-Time call monitoring and recording
- Integrated CRM
- Trouble Ticketing
- Disaster Recovery
- Quality Performance Index – KPI&SLA Monitoring
GGF Group works directly with all ICT systems used by our clients. Our internal team of developers build ad-hoc tools that can be integrated with external management systems, ensuring information is centralized and consistent, while also guaranteeing maximum transparency on the progress of our operations and objectives reached.
Registered office: Via I ° Maggio 156 – 60131 Ancona
Tax code. and VAT number: 02140170420 – REA Number: AN – 164189 – Share Capital: € 460,000 i.v.
Phone: +39 071 2850
Fax: +39 071 2869888