CUSTOMER EXPERIENCE SPECIALIST
The GGF Group firmly believes in staff development as a strategic asset, which is why we have launched a body dedicated to training and motivating our employees to promote lifelong learning.
Il sistema di qualità di GGF Group è certificato ISO 9001:2015 da System Certification SGS, per il seguente scopo:
Il sistema di gestione di GGF Group è certificato ISO 27001:2013 da DNV GL Business Assurance Italia S.r.l., per il seguente campo applicativo:
GGF Group is certified by Satmetrix for the Net Promter Score Index.
GGF Group ranked 3rd with Eden Viaggi
A 24/7 multichannel customer care service for travelers For Eden Viaggi, we developed a customer experience program linked to the B2C channel that was able to retain and assist the customer throughout the life cycle: from website navigation to order processing and through to the travel experience and assistance from a “concierge” that is always operational and accessible via a number of contact channels.
