Awards & Certification

CERTIFICAZIONE ISO 9001: 2015

Il sistema di qualità di GGF Group è certificato ISO 9001:2015 da System Certification SGS, per il seguente scopo:

  • Inbound Services
  • Outbound Services
  • Assistenza clienti e servizi di Telemarketing
  • Consulting & Training
  • Market Surveys and Research
  • Database Management
  • Transmission of Informational Material
  • Booking and Tourism Promotion Service

NET PROMOTER SCORE®

GGF Group is certified by Satmetrix for the Net Promter Score Index.

CMMC AWARDS 2019

GGF Group ranked 3rd with Eden Viaggi

A 24/7 multichannel customer care service for travelers For Eden Viaggi, we developed a customer experience program linked to the B2C channel that was able to retain and assist the customer throughout the life cycle: from website navigation to order processing and through to the travel experience and assistance from a “concierge” that is always operational and accessible via a number of contact channels.