CUSTOMER EXPERIENCE SPECIALIST
INBOUND AND OUTBOUND
Discover all our services ISO 9001: 2008 Certificates Certificati ISO 9001:2015 e 27001:2013
CUSTOMER EXPERIENCE MANAGEMENT
We help you create the best value experience in your relationship with your customer.
CUSTOMER FIRST
Check Your "Customer Experience"
The GGF Group firmly believes in staff development as a strategic asset, which is why we have launched a body dedicated to training and motivating our employees to promote lifelong learning.
Il sistema di qualità di GGF Group è certificato ISO 9001:2015 da System Certification SGS, per il seguente scopo:
Il sistema di gestione di GGF Group è certificato ISO 27001:2013 da DNV GL Business Assurance Italia S.r.l., per il seguente campo applicativo:
GGF Group is certified by Satmetrix for the Net Promter Score Index.
GGF Group ranked 3rd with Eden Viaggi
A 24/7 multichannel customer care service for travelers For Eden Viaggi, we developed a customer experience program linked to the B2C channel that was able to retain and assist the customer throughout the life cycle: from website navigation to order processing and through to the travel experience and assistance from a “concierge” that is always operational and accessible via a number of contact channels.
